Roster Staff

This course provides the skills to create, manage, and improve staff rosters that balance operational needs, customer service, and labour costs.

Learning Outcomes

Develop Staff Rosters

• Create rosters that meet budget, operational, and compliance requirements.
• Allocate staff effectively based on skills and workload.
• Consider employee needs and consult with team members.
• Use rostering systems and tools efficiently.

Communicate Rosters

• Present rosters clearly and accurately.
• Share roster information within required timeframes.

Maintain Rostering Records

• Record and track employee shifts and attendance.
• Maintain accurate rostering documentation.

Evaluate Rosters

• Monitor roster effectiveness and team performance.
• Identify improvements to increase efficiency and service quality.

By the end of this course, you'll be able to develop and manage rosters that support productivity, control labour costs, and deliver excellent guest service.